Effective Date: 18 August 2026

At Adventure Woods Shop, operated by Arch Merchandising Ltd, we want you to be delighted with your purchase. If you are not completely satisfied, this Refund & Returns Policy explains your rights and how to return an item.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Returning an Item

If you change your mind about a purchase, you may return most items within 21 days of receiving your invoice/order. in the first instance email sales@archmerchandising.com within 21 days of receiving your receipt in accordance with the Consumer Contracts Regulations 2013.

To be eligible for a return, items should be:

Unused and in their original condition.
Returned with original packaging where possible.
Accompanied by proof of purchase or your order number.

Please contact us before returning an item so we can provide return instructions.

2. Non-Returnable Items

Unless faulty or not as described, we are unable to accept returns for:

Personalised or customised products.
Gift cards or vouchers.
Digital products or downloadable content.
Sealed products that have been opened where excluded by law for hygiene or health protection reasons.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

Damaged,
Faulty,
Defective, or
You receive the wrong item,

please contact us as soon as possible after delivery.

Where appropriate, please email photographs of the item and packaging to help us assess the issue within 21 days of date of invoice.

If the item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate remedy, which may include:

A replacement,
A repair (where appropriate), or
A full refund.

If we ask you to return the item, we will reimburse reasonable return postage costs where required by law.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

Refunds will be made using the original payment method wherever possible.
We aim to process refunds within 21 days of receiving the returned goods or receiving evidence that they have been returned, whichever is earlier.

Please note that the time taken for funds to appear in your account may vary depending on your payment provider.

5. Return Postage

If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning it.

If the item is faulty, damaged, incorrect or not as described, we will reimburse reasonable return postage costs or provide a prepaid return option where appropriate.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, size or colour, please return the original item (where eligible) and place a new order.

7. Cancellation Rights

If you purchased online, you generally have the right to cancel your order within 21 days within the date of your receipt under the Consumer Contracts Regulations 2013.

To exercise your right to cancel, please contact us before the end of the cancellation period.

Returned items must be handled with reasonable care, and any reduction in value caused by unnecessary handling may be deducted from your refund where permitted by law.

8. How to Request a Return

Please contact our Customer Support team with:

Your full name.
Order number.
Details of the item you wish to return.
The reason for the return (if applicable).

We will provide instructions on how to return your item.

9. Contact Us

Arch Merchandising Ltd

Adventure Woods Shop

Website: www.adventurewoods.shop

Email: support@archmerchandising.com

Last Updated: 18 August 2026

Refund Policy